Frequently Asked Questions

Do I need a HIP?

Most probably yes. If you are selling a property in England or Wales, with an estate agent or privately, regardless of its age or number of bedrooms, you are legally required buy a HIP.

What actually is in a HIP?

The Home Information Pack is a document containing about 50 pages. It must contain the following official documents:

An Index of contents
An Energy Performance Certificate
A Property Information Questionaire
A sale statement (summarising terms of sale)
Evidence of title
Local Authority and Drainage Searches
A copy of the lease where appropriate.

Our HIPs contain all of these official documents. We can also supply extra searches i.e. Environmental at extra cost.

What is the total price I will have to pay for a HIP?

We charge £286.35 (inc. VAT) for a freehold property and £286.35 (inc. VAT) for leasehold.

Are there any add on fees afterwards?

No. Once you have paid the above price, there is nothing more to pay, you own the HIP. There are no hidden fees.

How long will the HIP take to arrive?

We provide instant order confirmation when you place your HIP order. This proves that you have ordered a HIP, and allows you or your estate agent to begin marketing your property immediately.

We send you your Energy Performance Certificate (EPC) as soon as it is produced. This normally takes less than 5 days.

Your completed HIP is normally ready after two weeks, but may take upto 28 days depending on circumstances.


Will I own the HIP?

Yes. Most estate agents will provide HIPs on the condition that you use them as your sole agent. If you wish to find a new agent, you may need to buy a new HIP. Our HIPs will be owned by you.

Will your HIPs allow me to sell my property without an estate agent?

Yes. As soon as you have placed your order, you will be sent an email confirming your order. You can show this to any interested buyer, so that you can start marketing your property immediately.

Do you provide HIPs in my area?

Yes we are nationwide. We can provide HIPs in any part of England and Wales.

Will somebody need to visit my property?

Yes one of our trained Domestic Energy Assessors will contact you shortly after you have placed your order to arrange a convenient time to visit your property. The visit will take upto around one hour and will include tasks such as measuring your rooms, checking for insulation and examining your light bulbs and boiler systems etc.

Could our property fail the energy inspection?

No, you do not pass or fail the energy inspection. Your property will be assigned a grade between A - G depending on how energy efficient it is. You will also be provided with a report explaining how you could improve the energy efficiency of your home.